PRIVACY POLICY

At BY.CHEBLI (“we,” “our,” “us”), protecting your personal information is a priority. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us through our website (BYCHEBLI.com), purchase from our online store, or otherwise engage with our services (collectively referred to as the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms outlined here, we encourage you to discontinue use of our Services.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, technology, or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page and post the revised version on our website. If required by law, we’ll also notify you of any significant changes.

What Information We Collect

The personal information we collect depends on how you interact with us. This includes:

Information You Provide to Us

You may provide us with the following types of personal information when using our Services:

Contact details: name, email address, phone number, billing and shipping addresses
Order information: products ordered, payment confirmation, purchase history
Account details: username, password, account preferences
Shopping behavior: items viewed, cart and wishlist activity
Customer service interactions: details you provide when contacting us for help or inquiries

Some areas of our Services may require personal information to function properly. If you choose not to share certain details, you may not be able to access those features.

Information We Collect Automatically

When you browse our site, we may collect certain data automatically using cookies and similar technologies. This may include:

IP address
Browser type and version
Device type and operating system
Referring pages and exit pages
Your behavior and interactions on the site

This data helps us understand how our site is being used and allows us to optimize the user experience.

Information from Third Parties

We may receive personal information from service providers who assist us with operations such as payment processing, order fulfillment, marketing, and analytics. These include:

Wix, our e-commerce and website platform provider
Payment processors, who handle your transaction securely
Marketing partners, who help us promote our products and reach potential customers

Any data we obtain from these sources is treated in accordance with this Privacy Policy. Please note that third parties have their own privacy policies, which we encourage you to review.

How We Use Your Information

We use your personal data for the following purposes:

To process and fulfill orders
Including processing payments, arranging shipping, sending order updates, and managing returns or exchanges.
To manage your account
Creating and maintaining your user profile and enabling secure login access.
To personalize your experience
Recommending products, remembering preferences, and tailoring your browsing experience.
To communicate with you
Responding to your messages, sending updates about your orders, and offering customer support.
For marketing and advertising
Sending promotional emails or texts (where permitted), and showing you relevant ads based on your interests.
To improve our services
Using website analytics and customer feedback to better understand and enhance the way we operate.
For security and fraud prevention
Monitoring for unauthorized activity and protecting both you and us from fraud or misuse.

Cookies and Tracking Technologies

Our website uses cookies and similar tools to improve your browsing experience, remember your preferences, and analyze site traffic. These may include:

Session cookies to keep you logged in
Functional cookies to remember items in your cart
Analytics cookies to track website usage
Marketing cookies to show relevant ads

You can adjust your browser settings to block or delete cookies. However, doing so may limit certain site features.

How We Share Your Information

We may share your information in the following situations:

With service providers who help us operate the website, process payments, fulfill orders, provide analytics, or deliver marketing campaigns.
With marketing partners, such as advertising networks, for promotional and advertising purposes.
With your consent, such as when you use social media integrations or request that we share your information with a third party.
With affiliated businesses as part of normal business operations.
For legal reasons, such as in response to subpoenas, law enforcement requests, or to protect our rights and the rights of others.
In a business transfer, such as a merger or sale of our business or assets.

We do not sell your personal data for monetary value. However, we may share some data for targeted advertising, which could be considered a “sale” or “sharing” under certain laws.

Your Rights and Choices

Depending on your location, you may have rights under privacy laws to:

Access or request a copy of your personal information
Correct inaccurate data
Request deletion of your data
Opt out of the sale or sharing of personal data
Limit the use of sensitive data
Object to or restrict certain types of processing
Withdraw consent for processing (if applicable)
Appeal decisions we make regarding your privacy rights

To exercise any of these rights, please contact us at info@bychebli.com. We may need to verify your identity before processing your request.

You may also unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.

Data Retention and Security

We retain personal information only as long as necessary for the purposes described in this policy, including to fulfill orders, meet legal obligations, and resolve disputes.

We use appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of information sent over the internet.

Children’s Privacy

Our Services are not directed toward children under the age of 13 (or under 16 in some jurisdictions), and we do not knowingly collect personal information from minors. If we learn that a child has provided us with personal data, we will delete it promptly. Parents or guardians may contact us to request removal.

International Data Transfers

If you are located outside of the country where our servers are hosted (including the United States), your data may be transferred and processed in a different jurisdiction. When required, we take appropriate measures to ensure cross-border data protection, such as using standard contractual clauses approved by relevant authorities.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at:

Email: info@bychebli.com

We are the data controller for the purposes of data protection laws.